Privacy Policy
NuVrachtwagen, hereafter referred to as 'The organization', is responsible for processing personal data as outlined in this privacy statement.
Personal Data We Process
The organization processes your personal data when you use our services or provide it directly to us. Below is an overview of the personal data we process:
- First and last name
- Gender
- Date of birth
- Address information
- Phone number
- Email address
- Location data
- Data about your activities on our website
- Internet browser and device type
- Bank account number
Special and/or Sensitive Personal Data
Our website and/or service does not intend to collect data about website visitors younger than 16 years old unless they have parental or guardian consent. We cannot, however, verify a visitor's age. We encourage parents to be involved in their children's online activities. If you believe we have collected personal data about a minor without consent, contact us at info@nuvrachtwagen.nl to request deletion.
Purpose and Legal Basis for Processing
The organization processes your personal data for the following purposes:
- Processing your payment
- Sending our newsletter and/or promotional materials
- Contacting you by phone or email when necessary for service delivery
- Informing you about changes to our services and products
- Delivering goods and services to you
- Analyzing your website behavior to improve the website and customize our product and service offerings
- Processing data when legally required, such as for tax purposes
Data Retention Period
The organization retains your personal data no longer than strictly necessary to achieve the purposes for which your data is collected, with a maximum of 12 months.
Sharing Personal Data with Third Parties
The organization does not sell your data to third parties and only shares it when necessary for contract execution or legal compliance. We enter into data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality. The organization remains responsible for these processing activities.
Cookies and Similar Technologies
The organization uses only technical, functional, and analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone during your first website visit. Our cookies are necessary for proper website operation and user convenience. They enable preference settings and website optimization. You can disable cookies through your internet browser settings and delete previously stored information.
Viewing, Modifying, or Deleting Your Data
You have the right to view, correct, or delete your personal data. You may also withdraw consent for data processing, object to processing by The organization, or request data portability. Submit requests to info@nuvrachtwagen.nl. To verify your identity, we ask that you include a copy of your ID, with your photo, MRZ, passport number, and citizen service number redacted for privacy protection. We respond within four weeks. You may also file a complaint with the Dutch Data Protection Authority.
Data Security
The organization takes data protection seriously and implements appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unlawful modification. If you suspect your data is inadequately protected or believe misuse has occurred, contact our customer service at info@nuvrachtwagen.nl.